Refund & Cancellation Policy

1. Current Platform Payment Status & Environment

CreatorManch operates with multiple transaction modes depending on active deployment configuration. During development, preview, or sandbox stages, the platform utilizes simulated checkout gateways (such as Mock Gateway, Razorpay Sandbox, and Stripe Test Mode).

In test or sandbox simulation environments, transactions do not execute actual monetary debits against live financial accounts. In live production environments where actual card or banking channels are active, financial transactions and refunds are governed strictly by the provisions set forth in this policy.

2. Nature of Digital Assets

CreatorManch provides an ecosystem for intangible digital goods, including prompt templates, AI developer tool subscriptions/referrals, code repositories, graphic assets, and digital files. Because digital items are typically delivered immediately and permanently upon payment verification, traditional physical return policies do not apply.

Once a digital asset, source code package, or prompt has been copied or downloaded, the asset cannot be physically returned. We have established this policy to balance fair protection for buyers with necessary safeguards for creator intellectual property.

3. Order Cancellations

An order may be cancelled under the following specific conditions:

• Pending Orders: If an order is awaiting payment confirmation and has not yet transitioned to paid status, the customer may cancel the pending checkout from their orders screen.
• Pre-Fulfillment Cancellation: If a technical outage prevents the issuance of your digital download entitlement and our system has not delivered access, you may request an administrative order cancellation prior to entitlement activation.

4. Refund Eligibility Criteria

We review refund requests on a case-by-case basis. A refund may be granted where:

• Non-Delivery or Corrupted Files: You completed payment but were unable to access the files due to platform server errors, corrupted download archives, or persistent broken links that support cannot resolve within 48 hours.
• Material Misrepresentation: The delivered asset fundamentally contradicts the features, scope, or file formats described on the listing page, and the creator is unable to provide a functional replacement.
• Duplicate Billing: You were inadvertently charged multiple times for the same item due to an automated payment gateway timeout or accidental repeated submission.
• Unauthorized Transaction: Verifiable fraudulent use of a payment method occurred, subject to authentication records and verification with the gateway processor.

5. Restrictions & Non-Refundable Cases

Refunds will not be approved in the following scenarios:

• Downloaded / Accessed Assets: The digital files, source archives, or prompt contents have already been downloaded or copied to your clipboard, and the item functions as described.
• Change of Mind: You decided you no longer desire the item after purchasing.
• Insufficient Hardware / Software: You lack the third-party software, computing hardware, or subscriptions required to run the item, provided the requirements were disclosed on the product page.
• Account Violations: Orders associated with accounts suspended or restricted for security violations, abusive behavior, or terms breaches.

6. Duplicate & Failed Transactions

Failed Transactions: If your payment method is charged but our system fails to generate an order due to a network disruption, our automated reconciliation will detect the unattached payment record. If the order is not automatically reconciled within 24 hours, contact our desk for manual verification.

Duplicate Charges: In the event of confirmed duplicate charges for a single order, the redundant payment will be refunded in full once verified by our administrative team.

7. How to Submit a Refund Request

To request a refund review, contact our support team within 7 days of purchase:

1. Send an email to admin@creatormanch.com.
2. Include your Order Number (e.g., ORD-XXXXXXXX) in the subject line.
3. Specify the item name, purchase date, and a detailed explanation of the defect or issue encountered (including screenshots or error logs if applicable).

8. Administrative Review & Refund Timing

Our administrative team will review your submission, inspect server download telemetry, and consult with the creator where appropriate.

When a refund is approved by platform administrators:

• The order status is marked as Refunded in our ledger.
• Your digital download token and active entitlements for that product are immediately revoked.
• Any pending creator commissions associated with the order are reversed.
• Where live payment gateways are connected, the refund instruction is transmitted to the processing gateway. Please note that actual posting times to your original payment method depend upon the policies and processing cycles of your card issuer or banking institution; we do not guarantee specific bank turnaround times.

9. Contact Information

For inquiries concerning order status, failed checkouts, or refund reviews, please reach out to: